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User Researcher

Other (See Full Job Details)

Job Grade

Higher Executive Officer

Advertised Salary

£33,635 - £39,955

Type of Role

Other (See Full Job Details)

Closing Date

13. maj 2024

Job Description from Civil Service Jobs

Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.

We are looking for hard working, forward-thinking people with strong people skills who enjoy working collaboratively with others to solve problems.

We are a small but growing team with a keen sense of community. We care about the way we work, how we treat each other, the quality of our services and how we make a difference for our customers.

This is an exciting opportunity to advance your career and develop your skills within a supportive and encouraging team. We are passionate about career development and offer a diverse range of learning and development opportunities. We have partnerships with leaders in professional development, such as Pluralsight and CITF.

The role:
As a user researcher you will work with teams across ICS, DESNZ and DSIT to make sure that public-facing services and internal systems meet user needs. You'll help teams understand the problem they're trying to solve, and who their users are.

Your role will be to support in planning and carrying out user research. You'll apply user research techniques to analyse and synthesise findings. You'll work collaboratively with colleagues as part of a multi-disciplinary agile team to understand and solve complex problems.

You'll take a broad approach to user research to solve the whole problem for the user. You'll use your problem-solving skills to find opportunities, risks and dependencies across multiple services.

You'll be an excellent communicator who can advocate for your users and explain user-centred design principles to non-specialists.

The UCD team:
You will sit in the UCD team alongside our user researchers, service designers, content designers and business analysts.

We work across high profile and high priority projects for DESNZ and DSIT. Recently we have responded to energy price rises, grant delivery and energy sustainability for Net Zero.

We are agile, collaborative and user-centred. We are a welcoming community where you can develop your skills and career.

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